Tuesday, December 15, 2015

New website in the works

At Black Tulip we're always trying to improve our customers' experience, and for that reason, we want to let you know that we're currently working on a major website redesign. The new website will include a clients area, which will be particularly useful to customers purchasing the Blender books.

We would like to take the chance to remind you that there are several ways of contacting us, should you have any problem with our products and services:

  • Questions prior to any purchase, notifications of any kind of issue (from a mistaken price to a griefer at the store), suggestions: IM Auryn Beorn inworld. Don't worry and state your question as you open your IM! The sooner she knows what you need, the sooner she can help you. Also, don't worry if her profile shows her as offline: She receives offline IMs on her e-mail and will often get back to you when offline.
  • Problems setting up a script: Use the Customer Service Form. Please fill it out with as much detail as possible. The more we know about the problem, the less time you'll have to wait to have it fixed.
  • Double purchases, redelivery of items, custom work: Use the Customer Service Form.

We also want to remind you that Black Tulip is close to its fifth anniversary, and there will be a 50% off in all stores: Designers (scripts, books, mesh, animations), Poses and Props, Home and Garden, and Darkness.

Thank you for your continued support, and we hope that the upcoming website will be of your liking and will improve your experience with us.

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