The main store is located at Casablanca Estates (170,127,25)
- Contact Information
- Before your purchase...
- Store Policies
- Need Help?
- Custom Work?
- Use the Custom Support form for any inquiry or issue you may have. I'll get back to you soon, specially in cases of double purchases or delivery failures.
WEEKENDS: Support is limited to solving issues with double purchases or SL eating your delivery. DO USE the Custom Support form.
- Do not use IM. Auryn Beorn will help you when the completed form is received, within 24-48 hours (except vacation, sickness or weekends).
Before your purchase...Black Tulip's scripts and mesh items often contain SAMPLES to help you setting up your items: sound clips, completed builds, animations...
This does NOT mean that the samples should have set the same permissions than the item actually being sold. You are purchasing a license to use the item with the features listed on the ad, not for the samples. If you wish to also have a license to use the sample assets in your builds, do ask me.
LicensesFollowing you'll find the most up-to-date licenses for all the building supplies and books/courses you'll find in my store. Please check them before purchasing. Purchasing means that you accept them, and there will be no refunds (except for double purchases).
- Failures in delivery will be solved ASAP - Click here and fill the form.
- All of Black Tulip's items are FULL PERMS or NO TRANSFER. Scripts are NO MODIFY. A refund will be given if a double purchase happens. Click here to send the transaction record in that case.
- Transaction record?
Log in the SL web, click "Account" in the left column and then click "Transaction History".
Relevant data: Date, Time, ID Prefix/Order (MP)
- IMPORTANT: Modify Black Tulip's items at your own risk. Black Tulip's items are ALWAYS copy, keep an unmodified original in your inventory!
- We strive to give you the best help possible, but you have to help us help you. It is mandatory to submit the following form when requesting assistance for a script: Script Assistance Form, and the Customer Support form for any other inquiry.
- Free scripts and tools are not supported. Check that you've followed the directions supplied. Make copies before tweaking them.
- We are able to give support only for the tools we have written. Please contact the creator of the other tool you may have problems with.
- Don't be mad at us when, trying to assist you, we explain to you something you already know. We can't know what you do/don't know. In order to help you, we have to make sure we've forgotten nothing :-)
- Remember that there's an 8 hours period for Marketplace delivering your item.
- Make sure that Auryn Beorn is the creator of the item you have purchased in Marketplace before complaining for non delivery.
- Contact with us by using the specified forms. We all make mistakes. But we can only fix ours if you tell us what happened.
- Scripts can't do everything. Auryn Beorn can explain to you if Black Tulip's items are what you need, before a purchase.
- Auryn Beorn is available for custom non-exclusive mesh and poses, and photography.
- Sei Lisa is available for custom scripting.