The main store is located at Casablanca Estates (170,127,25)
- Contact Information
- Before your purchase...
- Store Policies
- Need Help?
- Custom Work?
- Use the Custom Support form for any inquiry or issue you may have. I'll get back to you soon, specially in cases of double purchases or delivery failures. Free items are NOT supported.
WEEKENDS: Support is limited to solving issues with double purchases or SL eating your delivery. DO USE the Custom Support form.
- Do not use IM. Auryn Beorn will help you when the completed form is received, within 24-48 hours (except vacation, sickness or weekends).
Before your purchase...Black Tulip's scripts and mesh items often contain SAMPLES to help you setting up your items: sound clips, completed builds, animations...
This does NOT mean that the samples should have set the same permissions than the item actually being sold. You are purchasing a license to use the item with the features listed on the ad, not for the samples. If you wish to also have a license to use the sample assets in your builds, do ask me.
LicensesFollowing you'll find the most up-to-date licenses for all the building supplies and books/courses you'll find in my store. Please check them before purchasing. Purchasing means that you accept them, and there will be no refunds (except for double purchases).
- Failures in delivery will be solved ASAP - Click here and fill the form.
- All of Black Tulip's items are FULL PERMS or NO TRANSFER. Scripts are NO MODIFY. A refund will be given if a double purchase happens. Click here to send the transaction record in that case.
- Transaction record?
Log in the SL web, click "Account" in the left column and then click "Transaction History".
Relevant data: Date, Time, ID Prefix/Order (MP)
- IMPORTANT: Modify Black Tulip's items at your own risk. Black Tulip's items are ALWAYS copy, keep an unmodified original in your inventory!
- We strive to give you the best help possible, but you have to help us help you. It is mandatory to submit the following form when requesting assistance for a script: Script Assistance Form, and the Customer Support form for any other inquiry.
- Free scripts and tools are not supported. Check that you've followed the directions supplied. Make copies before tweaking them.
- We are able to give support only for the tools we have written. Please contact the creator of the other tool you may have problems with.
- Don't be mad at us when, trying to assist you, we explain to you something you already know. We can't know what you do/don't know. In order to help you, we have to make sure we've forgotten nothing :-)
- Remember that there's an 8 hours period for Marketplace delivering your item.
- Make sure that Auryn Beorn is the creator of the item you have purchased in Marketplace before complaining for non delivery.
- Contact with us by using the specified forms. We all make mistakes. But we can only fix ours if you tell us what happened.
- Scripts can't do everything. Auryn Beorn can explain to you if Black Tulip's items are what you need, before a purchase.
- Auryn Beorn is available for custom non-exclusive mesh and poses, and photography.
- Sei Lisa is available for custom scripting.